Refund Policy

Refund Policy

At MyHerbHeaven, your satisfaction means everything to us. If you are not fully happy with your purchase, we offer a simple and fair refund process to make it right.

1. Eligibility for Refunds

To request a refund, please ensure:

  • You contact us within 7 days of delivery

  • The product is unused and unopened

  • It is returned in its original packaging and condition

  • You provide a valid proof of purchase

Note: Opened or used items are not eligible for a refund unless they are defective or arrived damaged.

2. How to Request a Refund

Please email us at myherbheaven777@gmail.com with the following:

  • Your order number

  • A brief description of the issue

  • Photos of the product, if necessary

Our customer support team will review your request and guide you through the return process, including shipping instructions.

3. Refund Process

Once we receive your return and verify it meets our policy, we will process your refund to the original payment method.

  • Refunds typically take 7–10 business days to reflect in your account, depending on your payment provider.

4. Shipping Fees

  • Customers are responsible for return shipping costs, unless the product was defective or delivered in error.

  • Original shipping fees are non-refundable.

5. Non-Refundable Items

We do not offer refunds on:

  • Items marked as sale or clearance

  • Gift cards or free promotional items

  • Returns requested after 7 days of delivery

These policies will also be clearly displayed during the checkout process.

6. Defective or Damaged Products

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order at myherbheaven777@gmail.com. Be sure to include:

  • Photos of the product and packaging

  • A brief explanation of the issue

We will either send a replacement or issue a full refund, depending on the situation.

Need Help?

If you have any questions about your order, returns, or refunds, please don’t hesitate to contact us:

📧 Email: myherbheaven777@gmail.com
🌐 Website: https://myherbheaven.com

We’re here to help — your satisfaction is our top priority!